POLICY
Shipping Policy:
Thank you for visiting and shopping with Mu'Minah Collection. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time:
All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout. * Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages:
Mu'Minah Collection is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return & Refund Policy:
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please note the following terms for returns and exchanges:
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Exchanges Only: We do not offer refunds; exchanges are the only option.
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Time Frame: Exchanges can only be made within 5 business days of receiving your item.
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Condition of Item: To be eligible for an exchange, the item must be in its original packaging and unworn.
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Exchange Process: To initiate an exchange, please contact us within the 5-day window to receive instructions on how to proceed.
Please ensure your item meets the above criteria to qualify for an exchange. If you have any questions or need assistance, feel free to reach out to our customer support team.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.